Returns Policy
In light of the current COVID-19 situation please note that we have extended our returns policy to 60 days from receipt of your order. We'd rather you stayed safe during the lockdown period, If you are at all worried about returning something please contact us info@allthingsafricanandbeyond.com to let us know that you wish to return a piece so that we can make a note on your order.
Simply return the order to us within 30 days of receiving your delivery and we will be happy to issue a refund. Items must be returned as new - unworn and in the original packaging. We are unable to accept returned products which is/are not in perfect condition.
Please do include the following information with your returned item/s: name of the purchaser,address and order number. If we do not have this information with your returned parcel we will be unable to process a refund.
We unfortunately cannot accept responsibility for parcels reaching us successfully and we therefore highly recommend that you use a Royal Mail 'special delivery service' (tracked and insured) or an insured courier service of your choice.
If you use a 'signed for' option you will not be able to make a claim with Royal Mail if the product fails to reach us. Please always check with your local post office.
For Europe and Worldwide orders please ensure your method of return is tracked and insured to the value of the goods. We are unable to accept responsibility for the non-arrival of returned goods unless sent as stated.
Refunds for your items will be made within 2 working days of the date of receipt of returned goods. The delivery charges for the original order will not be refunded.
Refund payments will always be made to the same credit/debit card that was used to purchase the goods.
Make sure your items are securely wrapped and send your return parcel to:
All Things African and Beyond
Unit 44460, Courier Point,
13 Freeland Park, Wareham Road,
Poole, Dorset,
BH16 6FH, UK
Faulty Returns
We take great care in the making, sourcing and selecting our products. We therefore take quality very seriously and would be very disappointed if you received a faulty item – please note as the items are mostly all handmade there will be variances that reflect the handmade nature of them.
If the item you received was faulty on delivery we ask that you notify us within 48 hours of receipt.
Please contact us with details of the issue by emailing info@allthingsafricanandbeyond.com for further details before sending your parcel back to us.
When we receive the faulty item we will carry out a full inspection. Where the fault is considered genuine we will of course offer a replacement if possible or a full refund including your delivery and returns postage.
For any further assistance contact us using the contact us page provided.